At Zeliant Healthcare, we strive to deliver your skincare products safely and promptly. We partner with reliable courier services to ensure your order reaches you in perfect condition.

SHIPPING COVERAGE

We Ship Across Pakistan:

Major Cities (1-5 Business Days)

• Karachi, Lahore, Islamabad, Rawalpindi
• Faisalabad, Multan, Peshawar, Quetta
• Hyderabad, Gujranwala, Sialkot
• And all other major cities

Other Cities & Towns (3-5 Business Days)

• All provincial capitals
• District headquarters
• Remote areas (may take 5-7 days)

International Shipping: Currently not available

PROCESSING TIME

Order Processing:

• Standard Orders: 5 to 7 business days
• Pre-Orders/Out of Stock: 3-5 business days (you'll be notified)
• Sale/Promotional Orders: 2-3 business days (high volume periods)

What Happens During Processing:

1. Order verification
2. Quality check
3. Secure packaging
4. Handover to courier service

Note: Processing time does NOT include shipping/delivery time.

Add/Remove Products – May not be possible if already processing

DELIVERY TIME

Estimated Delivery Timeline:

Major Cities (Karachi, Lahore, Islamabad, etc.)

• Processing: 1-2 days
• Delivery: 1-3 days
• Total: 2-5 business days

Other Cities & Towns

• Processing: 1-2 days
• Delivery: 3-5 days
• Total: 4-7 business days

Remote Areas

• Processing: 1-2 days
• Delivery: 5-7 days
• Total: 6-9 business days

Business days = Monday to Saturday (excluding Sundays and public holidays)

ORDER TRACKING

Track Your Order:

1. Order Confirmation Email
   
   Sent immediately after order placement
   Contains order number and details
   
   
2. Shipping Confirmation Email
   
   Sent when order is dispatched
   Contains tracking number and courier name
   
   
3. Track Online
   
   Use tracking number on courier website
   Or track through your Zeliant account
   
   

Our Courier Partners:

• Leopards Courier

Courier selection based on your location for optimal delivery

PACKAGING

How We Pack Your Products:

Bubble Wrap Protection - Individual product wrapping
Sturdy Boxes - Damage-resistant packaging
Sealed Packaging - Tamper-proof sealing
Invoice Included - For your records
Discreet Packaging - Privacy maintained
Temperature Care - Appropriate packaging for product safety

DELIVERY PROCESS

What to Expect:

1. Courier Contact
   
   Courier will call before delivery
   Ensure contact number is correct
   
   
2. Delivery Attempt
   
   2-3 delivery attempts made
   If unavailable, product held at courier office
   
   
3. Self-Collection
   
   If delivery fails, collect from nearest courier office
   Valid ID required
   
   
4. Delivery Confirmation
   
   Sign delivery receipt
   Inspect package for visible damage
   
   

DELIVERY ADDRESS

Important Guidelines:

Complete Address Required:

• House/Flat number
• Street name and area
• City and postal code
• Landmark (if applicable)

Correct Contact Number:

• Active mobile number
• Available during business hours

Office Delivery:

• Company name
• Floor/Department details
• Recipient name

Note: Incomplete addresses may delay delivery. We are not responsible for delays caused by incorrect information.

FAILED DELIVERY

If Delivery Fails:

Reason 1: Customer Unavailable

• Courier will attempt 2-3 times
• Contact customer for rescheduling
• After 3 failed attempts, return to courier office

Reason 2: Incorrect Address

• Contact customer immediately
• Correct address required
• Re-delivery charges may apply

Reason 3: Refused Delivery

• Order returned to Zeliant
• Return shipping charges deducted from refund

Self-Collection from Courier Office:

• Valid CNIC/ID required
• Bring order confirmation email/SMS
• Collect within 7 days (after that, returned to sender)

ORDER MODIFICATIONS

Before Shipment:

Address Change - Contact us immediately (free)
Add Products - May is not possible if already processing
Cancel Order - Full refund (see Return Policy)

Add/Remove Products – May not be possible if already processing

After Shipment:

Cannot modify - Order already with courier
Address changes - Not possible
Can refuse delivery - Return shipping charges apply

Contact us ASAP: hello@zeliant.com.pk

SHIPPING DELAYS

Possible Delays Due To:

Natural Causes:

• Severe weather conditions
• Floods, storms, extreme heat
• Natural disasters

External Factors:

• Political unrest or strikes
• Public holidays and weekends
• Courier service issues
• Remote area accessibility

Customs/Security:

• Security checks in certain areas
• Additional verification required

We'll notify you immediately if delays occur

DAMAGED OR LOST SHIPMENTS

Package Damaged During Shipping:

1. DO NOT accept delivery if package is visibly damaged
2. Take photos of damaged package
3. Note damage on courier receipt (if accepting)
4. Contact us within 24 hours: hello@zeliant.com.pk
5. We'll arrange free replacement or full refund

Lost Shipment:

1. Contact us if order not received within expected timeframe
2. We'll track with courier service
3. Investigation takes 3-5 business days
4. Full refund or replacement if confirmed lost

We take full responsibility for shipping damages and losses

UNDELIVERABLE ORDERS

Orders Returned to Sender:

Common Reasons:

• Customer refused delivery
• Incorrect address (after multiple attempts)
• Customer unavailable (after 3 attempts)
• Package unclaimed from courier office

What Happens Next:

• Returned to Zeliant warehouse
• Return shipping charges deducted
• Refund processed (minus return costs)
• Or we can re-ship (customer pays shipping again)

SPECIAL CIRCUMSTANCES

Peak Seasons:

• Ramadan, Eid, Sales Events
• Delivery may take 1-2 extra days
• Advance notice provided

Public Holidays:

• No deliveries on Sundays and national holidays
• Orders placed during holidays processed next business day

Remote Areas:

• May require additional 2-3 days
• Self-collection from nearest courier office may be needed

CONTACT FOR SHIPPING QUERIES

Need Help?

Email: hello@zeliant.com.pk
WhatsApp: +92 331 88867750
Phone: +92 331 88867750
Website: www.zeliant.com.pk

Customer Service Hours:
Monday - Saturday: 9:00 AM - 6:00 PM (PKT)
Sunday: Closed

Average Response Time: 24-48 hours